1. Overview
Rivon LLC operates RivonClaw, a desktop and cloud-supported seller automation product for e-commerce workflows, including TikTok Shop customer service, store operations, and related seller support. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use RivonClaw or interact with our website and services.
2. Information We Collect
Depending on how you use RivonClaw, we may process:
- Account information, such as name, email address, company name, subscription status, and support communications.
- Authentication and authorization information required to connect seller platforms, such as OAuth tokens or channel tokens.
- Seller-provided store configuration, operating rules, product context, support policies, and automation settings.
- Operational data needed to perform authorized workflows, such as buyer messages, order context, logistics status, product information, and after-sales context from connected platforms.
- Device, runtime, log, and diagnostic information needed for security, reliability, fraud prevention, debugging, and service improvement.
- Optional telemetry, when enabled, such as app lifecycle events, feature usage, and error reports. We do not intentionally collect personal information, conversation content, API keys, or credentials through telemetry.
3. How We Use Information
We use information to:
- Provide and operate RivonClaw seller automation features.
- Authenticate users, manage subscriptions, and enforce access controls.
- Connect authorized stores, retrieve store context, and perform seller-requested workflows.
- Maintain security, prevent abuse, investigate incidents, and debug service issues.
- Improve product reliability and user experience.
- Comply with legal, contractual, and platform obligations.
4. Local-First Storage and Security
RivonClaw is designed to keep operational data local where possible. Sensitive credentials are stored using OS-native secure storage, such as macOS Keychain or Windows DPAPI where available. Session snapshots are encrypted when stored. Access to files, tools, and seller platform data is constrained by least-privilege controls and scoped to the authorized shop, account, channel, or conversation.
5. Sharing and Third Parties
We do not sell personal data. We may share information with service providers that help us operate RivonClaw, such as hosting, authentication, payment, logging, analytics, support, and security providers. These providers are required to process information only for authorized purposes. We may also disclose information when required by law, to protect rights and security, or to comply with platform requirements.
6. International Processing
Rivon LLC is based in the United States. Information may be stored or processed in the United States and other locations where our service providers operate. We take steps designed to protect information in accordance with this Privacy Policy and applicable requirements.
7. Retention and Deletion
We retain information only as long as needed to provide the service, meet legal or contractual obligations, resolve disputes, maintain security, prevent fraud, and enforce agreements. Upon termination of the service relationship or a valid deletion request, Rivon LLC will delete or return customer and seller data under its control unless retention is required by law, security investigation, fraud prevention, dispute resolution, or enforceable contractual obligations.
8. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal data. Sellers and platform users may also request assistance with data access, correction, deletion, or portability requests where applicable. To make a request, contact us at the email below.
9. Children's Privacy
RivonClaw is a business product and is not directed to children. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide additional notice where required.
11. Contact
For privacy questions or requests, contact Rivon LLC at [email protected].